If I change the status of a recipient to Opt-Out will they stop getting reminders? I am loading successive cohorts as part of a controlled snowball. I want to ensure everyone only gets two reminders - so avoid cohort 1 non-responders getting reminders every time I send to reminders to subsequent cohorts.
I am assuming that if I download the Respondent List and change status of ‘Not Responded’ to ‘Opted Out’ and then reload it this will work?
Hi @Outhentics! You can indeed use the Opt-Out status to prevent people from receiving a reminder. However, you cannot bulk change the status of respondents by uploading the list. To change the status of respondents you need to do so individually by clicking on their status under Manage → Responses. So, you would need to do that for each individual who hasn’t yet submitted and who has already received two reminders.
If bulk editing of status would be a helpful feature, please do feel free to make a feature request for it: